ONEARTS accept return and refund for quality issues only.

Any other issues for refund is acceptable under situation of mutual agreement of buyer and seller.

  • quality issue is a defect, deficiency, or significant variation in a product's expected appearance or performance.
  • Item must be returned within 7 days from the day you've received your order, transit times are not included within this time
  • Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.) Any items found to be in poor condition will be returned back to you 
  • We cannot accept underwear or socks for hygiene reasons - no exceptions
  • Items covered in animal/human hair will not be accepted 
  • All items are thoroughly inspected before any action is taken
  • For single item orders that are returned, we will refund the total value of the order, including shipping costs.
  • For multiple item orders, we will only refund the value of the item(s) returned, excluding shipping costs.
  • If multiple item orders are returned in their entirety, we will refund the total value, including shipping costs.
  • Orders placed separately (unique reference numbers), must be returned separately. Combining orders being returned in one package will significantly slow down refund processing speed.
  • Any items purchased from a ONEARTS event cannot be returned for a cash refund. 
  • Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product

zip code:311203
address: xiaoshanqu kenhuiliulu dawangyechanyeyuan


Still not sure on our returns policy? Email us here.